Cancellation and Refund Policy

How to cancel

There are no automatic charges: each period is paid separately. To cancel, simply do not pay for the next period. The account will continue to operate until the end of the period already paid.

If you wish to close it earlier or request a copy of your information, write to us at support@jivsoft.com from your registered email address. Cancellation does not immediately delete your information: it is retained in accordance with the Customer Agreement so that you may request it.

General rule

Before paying, you have a free trial of 14 days to confirm that the service meets your needs. Accordingly, once the paid period has begun, subscription payments are non-refundable, except in the cases set out in this policy or where the law of your country grants a right of withdrawal or cancellation.

No pro rata amounts are refunded for unused days or months, for cancellation mid-period, for downgrading a plan or for non-use of the account.

When a refund is issued

• Duplicate charge for the same subscription and the same period.
• Charge for an amount different from that of the subscribed plan, or without your authorization.
• Our discontinuation of an essential feature of the subscribed plan, or our termination of the service without cause: the pro rata portion of the unused period is refunded.
• Exercise of a right of withdrawal or cancellation granted by the law of your country, within the time periods and subject to the conditions established by that law (see Country-Specific Terms).

How to request a refund

Write to support@jivsoft.com within 30 days after the charge, from your registered email address, stating the date, the amount and the reason. We will respond within a maximum of 10 business days.

If approved, the refund is made using the same payment method. The time it takes to appear depends on your card issuer.

Chargebacks

We ask that you write to us before disputing a charge with your bank: most cases are resolved more quickly directly. If a chargeback is initiated, JIVSoft S.A. may suspend the account while it is resolved; if the chargeback is found to be unfounded, the amounts remain due and payable.

Your rights

This policy does not limit any rights that the law of your country recognizes as non-waivable.