Acceptable Use Policy

Unlawful or harmful uses

• Using the service for illegal or fraudulent activities or activities that infringe third-party rights.
• Recording false patients, treatments, prescriptions or certificates, or issuing documents without the professional licensure required by law.
• Uploading personal or health data without a legal basis, without the notices or consents required by law, or for purposes other than Customer’s care and management activities.
• Selling, transferring or commercially exploiting patient data, or using it to profile patients for advertising purposes unrelated to their care.
• Uploading content that is unlawful or defamatory, that incites hatred or violence, or that exploits minors.

Service security

• Accessing or attempting to access accounts, data or systems of others, or circumventing access controls, permissions or plan limits.
• Probing, scanning or breaching the security of the service without prior written authorization. If you discover a vulnerability, report it to support@jivsoft.com without exploiting or disclosing it.
• Introducing malicious code, overloading the service, conducting denial-of-service attacks or interfering with its operation for other customers.
• Extracting data by automated means (scraping, bots) other than through the exports and integrations offered by the service.
• Sharing credentials, creating accounts to evade a suspension or reselling access.

Communications to patients and third parties

• Sending messages, emails or reminders without the consent required by the law of the recipient’s country, or continuing to send them after the recipient has asked not to receive them.
• Sending unsolicited advertising, chain messages or misleading messages, or impersonating another person, clinic or authority.
• Including sensitive clinical data in messages that may be read by third parties when not necessary.
• Violating the policies of third-party channels (for example, the WhatsApp Business policies).

Artificial intelligence

• Presenting text generated by artificial intelligence as a clinical decision, diagnosis or prescription without review and validation by the responsible professional.
• Using the artificial intelligence features to generate unlawful or misleading content, or to circumvent the safeguards of the model provider.

Investigation and enforcement

We may investigate any potential violation of this policy and, for that purpose, review account activity to the extent necessary, while respecting the confidentiality of clinical content.

In the event of a violation, we may remove or disable the infringing content, suspend users or the account in accordance with the Customer Agreement, terminate it in serious or repeated cases, and cooperate with the competent authorities. Where possible, we will notify Customer in advance and give it an opportunity to cure.

To report abuse, write to support@jivsoft.com stating the account, the facts and the available evidence.